Privacy Policy

Your Privacy, Our Priority — Privacy Policy for SB BODYWORK Treatments This section explains how SB BODYWORK, based in Feltham, United Kingdom, collects, uses and protects personal information related to the treatments we provide. We are committed to handling your data respectfully, securely and in accordance with UK data protection law. What information we collect We may collect personal information you provide when booking or receiving treatments, including contact details, medical and health history relevant to treatment, appointment notes, treatment plans, payment details and any communication you send to us. We may also collect basic usage information from our website and secure booking systems. Why we use your information Your information is used to deliver safe and effective treatments, manage appointments, process payments, communicate about care and updates, comply with professional and legal obligations, and improve our services. Where required, we will seek your consent before processing particularly sensitive health information. Lawful basis for processing We process personal data to fulfil our contract with you when providing treatment and to pursue our legitimate interests in running and improving SB BODYWORK. For special category data such as health records, we rely on explicit consent and/or the provision of healthcare to you as permitted under applicable law. Who we share information with We do not sell your personal information. We may share information with trusted third parties who support our services, for example secure payment processors, booking platform providers, or other healthcare professionals when you consent to a referral. We will only share the minimum information necessary and require partners to protect it. Data storage and transfers Records are stored securely in locked or encrypted systems. Some service providers may store data on servers located outside the UK; where this happens, we ensure appropriate safeguards are in place to protect your information. How long we keep your information We retain records only for as long as necessary for treatment, legal or regulatory reasons and in line with professional guidance. If you would like specific information about retention periods for your records, contact us using the details below. Your rights You have the right to access the personal information we hold about you, request correction, request erasure in certain circumstances, restrict or object to processing, and request data portability where applicable. You can withdraw consent at any time for processing based on consent. To exercise any rights or for questions, contact us at the details below. If you remain unhappy, you can raise a complaint with the UK Information Commissioner’s Office (ICO). Security We use appropriate technical and organisational measures to safeguard your data, including secure storage, restricted access, staff training and regular reviews of our practices. If a data breach affects your information, we will follow legal requirements for notification. Contact and updates For privacy questions or to exercise your rights, contact SB BODYWORK, Feltham, United Kingdom, email: hello@sbbodywork.co.uk. We may update this policy from time to time; significant changes will be communicated via our website or directly where appropriate.